At Shelke Travels, we understand that travel plans can change. This policy explains how booking cancellations, rescheduling, and refunds are handled for our Bus, Tempo Traveller, Force Urbania, Tata Winger, and Car rental services.

1. Cancellation by Customer

• The security deposit paid at the time of booking will be adjusted or forfeited as applicable, depending on how close to the travel date the cancellation is made.
• Cancellation requests must be made by phone, WhatsApp, or email, and are effective from the time we confirm receipt.

2. Cancellation Charges Summary

3. Refund Process

• Eligible refund amount (total paid minus the 50% cancellation fee) will be processed within [Insert Number] business days.
• Refunds will be issued to the original mode of payment (bank transfer / UPI / as applicable).
• No refund will be issued for no-shows or same-day cancellations, unless otherwise agreed in writing by Shelke Travels.

4. Rescheduling a Booking

• Customers who wish to reschedule (instead of cancelling) must inform us at least [Insert Number] days in advance.
• Rescheduling is subject to vehicle availability on the new requested date.
• Any difference in pricing due to new dates, season, or route will be payable by the customer.

5. Cancellations by Shelke Travels

In rare cases where we must cancel a confirmed booking due to circumstances beyond our control (vehicle breakdown, government restrictions, natural calamities, or other force majeure events), customers will be offered:

• A full refund of the amount paid, or
• An alternate vehicle of equal or higher category at no extra cost (subject to availability)

6. Advance Payment Terms (Reference)

• Advance booking requires 50% of the total amount at the time of confirmation.
• The remaining 50% along with the security deposit must be paid at least 2 days before the journey date.

7. How to Request a Cancellation or Refund