Please read these Terms & Conditions carefully before booking any vehicle (Bus, Tempo Traveller, Force Urbania, Tata Winger, or Car) with Shelke Travels. By confirming a booking with us, you agree to be bound by the terms below.

1. Charges & Taxes

• All toll charges, parking fees, passenger taxes, GST, and special permit costs must be paid by the customer.
• Any taxes applicable outside Maharashtra will be borne by the customer.
• All toll charges will be deducted via FASTag, and the customer is responsible for paying the total toll amount.
• Rates are based on the current diesel price (₹100 per litre) and are subject to change according to fuel price fluctuations and R.T.O. tax revisions.

2. Distance & Timing

• Parking time and vehicle meter (odometer) readings will be recorded before and after the journey.
• The standard package allows an average of 300 km per day. For the Mumbai–Mahabaleshwar route, 350 km per day is permitted.
• Bus service timing is from 6:00 AM to 12:00 midnight.
• If usage extends beyond 12:00 midnight, an additional charge of ₹400 per hour will apply until 2:00 AM. Charges beyond 2:00 AM will be informed separately at the time of booking.
• For air-conditioned bus usage beyond the permitted hours, an additional charge of ₹500 per hour will apply.

3. Passenger List & Documentation

• A list of passengers along with their travel destinations must be submitted at least 4 days prior to the journey date.
• Passengers are fully responsible for their own luggage and personal belongings; Shelke Travels is not liable for loss or damage to personal items during the journey.

4. Booking & Payment

• Advance booking requires 50% of the total amount to be paid at the time of confirmation.
• At the time of booking, 50% of the total amount along with a security deposit must be paid at least 2 days before the journey date.
• Final settlement of remaining charges (if any) will be done as per the actual kilometers travelled and hours used.

5. Vehicle & Driver Standards

• We ensure clean, well-maintained vehicles for every trip.
• Our drivers are professionally trained and strictly do not consume alcohol while on duty.

6. Customer Responsibilities

• Customers must provide accurate travel details (dates, destinations, passenger count) at the time of booking.
• Any change in itinerary after confirmation may be subject to additional charges depending on availability.

7. Changes to Terms

Shelke Travels reserves the right to revise these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page. Continued use of our services implies acceptance of the updated terms.

8. Cancellation Charges

• In case of cancellation by the customer, 50% of the total booking amount will be charged as a cancellation fee.
• The security deposit paid at the time of booking will be adjusted/forfeited as applicable based on the timing of cancellation.

9. Refund Process

• Eligible refund amounts (if any, after deducting the cancellation fee) will be processed within [Insert Number] business days to the original mode of payment.
• No refund will be provided for no-shows or cancellations made on the day of travel, unless otherwise agreed in writing.

10. Rescheduling

Customers wishing to reschedule their booking must inform Shelke Travels at least [Insert Number] days in advance, subject to vehicle availability. Rescheduling may be subject to additional charges based on new dates/rates.

11. Company-Initiated Cancellations

In rare cases where Shelke Travels needs to cancel a confirmed booking due to unforeseen circumstances (vehicle breakdown, government restrictions, force majeure, etc.), a full refund or alternate vehicle arrangement will be offered to the customer.

12. Contact Us